Refund Policies

Last Updated: August 27, 2025

At homore.shop, customer satisfaction is our priority. This policy explains when you may qualify for a refund, replacement, resend, or return and how to request assistance.
⚠ Important: All disputes must be submitted through the appropriate platform. Failure to follow the correct dispute process may result in your request being declined.

✅ Eligible for Refund, Replacement or Resend

1. Order Delays

  • United States: Eligible after 45 days from shipment.
  • Brazil: Eligible after 110 days due to customs delays.
  • Other Countries: Eligible after 100 days depending on the shipping method.

Before opening a dispute, please check with your local post office, as many delayed packages are awaiting collection or have delivery attempts pending.

2. Orders Not Received

  • If tracking shows "Delivered", refunds or replacements cannot be issued.
  • If your package has not arrived, we may request a non-delivery certificate from your local postal service.

3. Damaged Products

  • Full refund or replacement for severely damaged products.
  • Partial refund may be offered for minor cosmetic damage.
  • Damage to outer packaging alone is not eligible for compensation.
  • Electronic products must be reported within 30 days of delivery.

4. Incorrect or Missing Products

  • Full refund or replacement for incorrect items.
  • Missing accessories or non-essential parts may qualify for a partial refund or replacement.
  • Size-related issues require a photo showing the product measurements.

5. Order Cancellations

  • Orders may be cancelled for a full refund before processing or shipment.
  • Customized, personalized, or pre-order items cannot be cancelled after payment has been processed.

📩 How to Submit a Refund Request

Please include the following when contacting us:

  • Clear photos or videos of the product.
  • Screenshots of any relevant communication or issue.
  • Your order number.
  • Return the item if requested by our support team.

⚠ Important Information & Exceptions

Dispute Deadline

All refund or replacement requests must be submitted within 7 days of the delivery date or expected delivery date.

Force Majeure

We are not responsible for shipping delays caused by circumstances beyond our control, including:

  • Natural disasters
  • Severe weather
  • Epidemics or pandemics
  • Customs inspections or delays
  • War, civil unrest, or government restrictions

Shipping Method Restrictions

Certain economy or non-trackable shipping methods are not eligible for refund claims based on shipping delays or lost packages.

Delivery Location Restrictions

Some regions with known delivery limitations or security risks may not be eligible for dispute claims.

Returns

  • Returns require prior authorization.
  • Unauthorized returns cannot be accepted.
  • Approved returns must be shipped within 30 days of delivery.

Service-Based Products

Services such as gift wrapping, photography, packaging, or other completed service products are non-refundable once fulfilled.

Non-Eligible Refund Requests

Refunds generally cannot be approved for:

  • Change of mind after purchase.
  • Ordering the wrong product or size.
  • Incorrect shipping address provided by the customer.
  • Products without verified defects.
  • Customs clearance delays.
  • Natural disasters or other force majeure events.

Additional Information

  • Orders marked as Closed are no longer eligible for disputes.
  • Some economy shipping methods may not support refund claims.
  • Returns are accepted only at authorized return facilities.
  • Refund requests based solely on product odor, deleted tracking history, or customs-related issues may be declined.

💬 Need Assistance?

If you have questions about your order or would like to know whether you qualify for a refund or replacement, our support team is happy to help.

Email: support@homore.shop